Your complete online shopping satisfaction is our first priority. If you do not like purchased item at Luxyee.com.com you can send us back the purchased item as it is in its original condition and pack within 10 days. Kindly note that we are not accepting any returns for custom made cloth and stitch clothing.
Return of any product will not be accepted at the time of sale and/or discounts. If it is a genuine fault from our side, we will refund the money by adding its shipping cost or we will replace the product without charging any additional cost. Returns would not be accepted for “Custom Made Cloth” (CMC) products which includes custom made / stitched clothing, readymade stitched sarees or sarees those are stitched with custom blouse and Jewels. However, if the product is faulty from our side, we would accept returns.
Luxyee.com requests you to be more careful if the out-most packing is damaged. Please verify the product quantity with it’s bill before accepting the packet from the courier agent. In case of any inconsistency found, either refuse to accept delivery or accept delivery after keeping comment on the proof of delivery. Also raise the complain at the local courier office.
By any reason, if you want to cancel the placed order, please call us and inform us about it. We will be able to cancel the order only if it has not been processed. If the cancellation is demanded for the order that has already been shipped then shipping charges will be deducted from the paid amount.
The courier agent would attempt to contact you not more than 2 times for delivery. If the courier agent anyhow will not be able to contact you due to the reasons including, house is locked, incomplete address, refused delivery etc. then the customer will be subjected to pay Rs.200 as an amount charged for accepting a returned merchandise plus the actual shipping charges spent by us to send the product to you and then get it returned.
It is possible to get the slight difference in the actual color of the product from the displayed image in the website. This variation in color depends on the different monitors being used as well as setting and lighting condition during the photography. The product would have the tendency to indicate different shades of a color under different lights that are used for photography. So the color used in the picture should only be considered as an approximate guide.
We expect our customer to understand and keep in mind described things regarding color variation at the time of placing the order.
It may possible that the courier companies would charge some additional service charges above customer duty. Also it may vary from case to case.
Color & Description Disclaimer
The details regarding products and their specifications (i.e weight, color, handwork details, size, etc.) listed on the website are the approximate values. Though we attempt to reproduce the exact colors, there would be slight variation in color of the actual product due to the nature of fabric dyes, weather at the time of dying, differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
We request our customers to keep in mind this minor variation in color that is seen on the computer screen and the actual color of the product you collect.
For Luxyee.com, it is practically not possible to reproduce the exact colors on an outfit as they are seen on your monitor. A variation in the shade that has been selected by you would be considered as a normal practice.
We would like to clarify and discover that each customer who orders any outfit from Luxyee.com is aware of this genuine problem.
We suggest our customers to be more careful regarding the points below, while ordering online.
1. The colors red, maroon and orange have higher tendency to reflect a different shade than other colors. For an instance even you yourself will try to photograph the red garment from a digital camera or you will scan it then, in most of the cases it will be seen either in maroon or in orange color and vice versa on the computer monitor. We believe that the technology has been advanced; still there is no foolproof solution to this problem.
2.It happens many times that the green and blue shades got overlapped. The same case is there with off white, white and cream colors too.
3.Sea Green color sometimes looks aqua blue and vice versa.
4.Raw silk, khadi silk, cotton silk, south cotton, brocade etc fabrics have an inherent characteristics that they have the textured effect in which the weaving and threads are seen in different directions. This should be considered as a proof of the authenticity of such fabrics not defect. It's the beauty of such fabrics not the fault of it.
5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products would always be different from another piece of the same category. As they are made by hands of handicraft artisans not by machines. Each piece will be unique. The artists always try their best to make each piece better than the previous one. So, the product will always have slight variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts should not be compared with the machine finished products as this raw finish itself becomes the prettiness of the handicrafts items.
We will issue 90% refund of purchased item price from Luxyee.com (10% will be Order Processing charges deducted.)
We would be more than happy to assist you with the return of your purchased product. You will get refund back on his / her credit / debit card. It will take 6-8 working days to receive credit back on card once we issue refund from our side.
Customer need to bare the shipping cost while returning the products.
Luxyee.com will not refund the shipping charges paid by you during purchasing the item from Luxyee.com.
We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
At any point of time the refunds will not exceed the actual value of the goods.
Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
In case of product return, we will issue refund once we receive the product back at our warehouse.
Steps for returning an Item:
1. Customer need to first contact us through Contact Us page on web site or send an email at return at Luxyee.com.com
2. Send details with Order ID, Item Code, and Return Reason.
3. Our representative will contact you once we get all details
4. Where to send the returns a. Send item at following Address: Luxyee.com Werehouse Plot No.40, First Floor, “G” Narayan Nagar Industrial Estate, Anjanfarm, Dumbhalm, Surat. Gujarat, India.
5. Before returning any product. If you will return the products before let us know the same, then we will not provide any refund.